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Who
would use our Service Level Agreement?
If you are a larger organisation, and require guaranteed
response times, proactive suport, and IT management expertise, then
you would consider a service level agreement. This typically suits
an organisation that may otherwise be considering employing an IT
Manager. Using Service Level agreement would typically cost 25% of
the cost of employing an IT Manager, yet get all the benefits.
Benefits
of a Service Level Agreement
- Guaranteed Response Times
- Proactive involvement in your business from a technology
perspective
- One monthly payment with credit terms
- All equipment supplied on credit terms
Typical
Service Level Agreement Rates
Service Level Agreements are negotiated on a client by client
basis, and tailored to suit the client's requirements. There are
three components to the rates; a monthly retainer, an hourly rate
for support, and a daily rate for major projects. The retainer will
vary depending on the size of the organisation.
- A normal retainer would be $450 per month
- The hourly support rate will be $125 per hour
- The daily rate will be $1000 per day.
- All rates exclusive of GST
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